It happened that GSK SCS department that rules all company-wide IT areas, decided that everyone working in Poznań Technical Centre has to finally take ITIL course and Foundation Certificate exam. The training was quite nice and enlightened me in some stuff I somehow was aware of.

Deeply in my mind I knew that there must be a kind of knowledge helping deal with a broad aspects of IT service delivery. ITIL became now mine leading philosphy and I liked so much that I decided to go further and get more of ITIL trainings for Service Manager certificate. Wish me luck :)